At [magnifico wood store], we take pride in offering high-quality wooden furniture crafted for style, comfort, and durability. Your satisfaction is important to us. Please read our Returns and Refunds Policy carefully to understand your rights and obligations when making a purchase.
Returns Eligibility
ou may return items under the following conditions:
- Return request is made within 14 days of delivery.
- Item is unused, in original packaging, and in resalable condition.
- Proof of purchase is provided (e.g., order number or receipt).
Please Note: Custom-made or made-to-order items are non-returnable unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery.
- Provide photos of the damage and packaging for claim purposes.
- We will arrange for a replacement, repair, or refund based on the situation.
Return Process
- Email us at [m.elshebiney@gmail.com] with your order details and reason for return.
- We will provide return instructions and a return authorization number.
- Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
Refunds
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Shipping charges are non-refundable, unless the return is due to our error or a damaged item.
- A restocking fee of up to 15% may apply for certain returns.
Exchanges
We offer exchanges for items that are defective or damaged. For a different item, please process a return and place a new order.
Non-Returnable Items
- Custom or personalized furniture
- Clearance or final sale items
- Items not in original condition or damaged due to misuse
Need help?
Contact us at {m.elshebiney@gmail.com} for questions related to refunds and returns.